Mobile / Live
88up keeps this FAQ focused on the things you actually ask — account access, payment routes through bKash, Rocket and Upay, session controls, and what to do when something does not go as expected. Every answer here points to a real step inside your account, not a general policy statement.
This page exists because the questions we hear most often are specific, not general. You want to know whether your bKash deposit reached your account wallet, how to read your transaction history, or what triggers a session review. We built the FAQ around those exact routes. Each answer follows the same pattern: the step you take first, where you find it in your account, and what confirmation you can expect to see on screen. We do not repeat policy language in place of a real answer. If you have sent a Rocket payment and the wallet balance has not updated, the answer below tells you which account screen to check and when to contact support. The same applies to Upay transfers and any account verification step that stalls mid-flow. Availability of services depends on your local law and eligible regions. Where an answer refers to a specific account section, it uses the label visible inside your logged-in dashboard so you can find it without guessing.
These figures reflect the structural scope of this FAQ page — the categories of questions covered, the payment routes addressed, the account sections referenced, and the support paths published. They are not projections or performance claims; they describe what is visible and navigable inside the 88up account environment right now.
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Some questions need a direct reply rather than a published answer. When that is the case, we have two routes you can use. Both are accessible from the signed-in area of your account — look for the support icon in the navigation menu. Always include your account reference and the payment method used (bKash, Rocket or Upay) so the team can locate your transaction record without delay. Availability of support depends on your region and account status.
Open the chat widget from inside your logged-in account. Describe the issue and include your transaction reference. The chat route is visible in the account navigation bar at all times when you are signed in.
Send your query to the support address listed on the Contact page of your account dashboard. Include the payment method used — bKash, Rocket or Upay — and the date of the transaction for faster handling.
Your signed-in dashboard has a dedicated Help section that mirrors this FAQ with account-specific context. It shows your recent transactions, active session status and any pending verification steps in one place.
Every answer on this page is written against the actual account flow and payment routes we operate, not against a generic template. We update these entries when a process changes — particularly around bKash, Rocket and Upay deposit steps — so you are reading the current procedure, not an archived one. If you spot a step that does not match what you see in your account, use the chat route to flag it.
Every FAQ answer maps to a real screen inside your account. We write from the logged-in dashboard outward, so the labels and navigation paths mentioned here match what you actually see when you follow the steps.
bKash, Rocket and Upay deposit steps described in this FAQ reflect the payment routes currently active on the platform. We do not describe methods that are not available to you in your account wallet.
Answers about session settings reference the controls visible in your account preferences panel. These include session history, active device review and account pause options — all reachable without contacting support.
When a payment step or account flow changes, this FAQ is updated to reflect it. We do not leave outdated procedures in place, because a wrong answer costs you time and causes unnecessary support contacts.
This FAQ is scoped to account management, payment steps and session controls — the questions we hear through support most often. Separate pages handle terms and conditions, privacy policy, and game-specific rules. Use this as your first stop for account and payment questions, then follow the links in each answer if you need the underlying policy document.
Covered here. Login steps, account verification, password reset routes and session status are all addressed in the FAQ entries below with specific account navigation paths.
Covered here. bKash, Rocket and Upay deposit confirmation, wallet balance display and transaction history are explained with the exact account screen where you verify each one.
Not on this page. Game-specific rules appear on each game's information panel inside the lobby. RTP figures are shown only where the game or studio exposes them directly — we do not publish estimates.
Not on this page. Full terms, privacy policy and regional eligibility details have their own dedicated pages. Availability depends on your local law and eligible region — check those pages for the complete policy text.
The way we write these FAQ entries reflects how we run the platform: specific steps before general policy, account evidence before conversion, and session controls visible before any next action. This is not a style choice — it is how a support-first site earns your confidence over repeat visits.
We show you the verification step — the transaction record, the wallet confirmation screen — before pointing you toward any next move. That means you are never acting on an assumed balance or an unconfirmed deposit status.
Your account preferences panel gives you direct access to session history, active login devices and account pause options. We reference these controls in FAQ answers so you know exactly where to find them without calling support.
Most account and payment questions come from mobile. Our FAQ answers are written for the mobile account view — the menu paths, button labels and confirmation screens described here match what you see on your phone.
bKash, Rocket and Upay are the payment routes most questions come through. Every FAQ answer that touches a deposit or wallet step names the route specifically, so you are not reading a generic answer that may not apply to your method.
These are the questions we receive through support most consistently. Each answer follows the same structure: the step you take, the screen you check, and what to do if the expected result does not appear. For anything not covered here, use the live chat route inside your signed-in account.
Open the Transaction History section inside your account dashboard. Your bKash deposit will appear there with a status label — Pending, Confirmed or Failed. If it shows Confirmed but your wallet balance has not changed, use the live chat route and share the transaction reference number shown on that screen.
After a Rocket transfer, go to Wallet in your account menu and select Payment History. Each entry shows the payment method, amount and a reference string. Copy the reference before contacting support — it is the fastest way for the team to locate your transaction without asking follow-up questions.
Yes. Go to Account Preferences and look for the Session Controls section. From there you can pause account activity for a set period. The account remains registered and your wallet history is preserved. To resume, log in again and follow the reactivation step shown on screen at that point.
Pending means the payment has been received but the wallet credit step is still processing. This is normal for Upay transfers. Check the Transaction History screen for a status update. If the status has not changed after a reasonable wait, contact support with the reference number and the Upay transfer confirmation from your phone.
Go to Account Settings and select Contact Details. You will see the current mobile number and an option to update it. The process requires you to verify the new number with a confirmation step sent to it. Follow the instructions shown on screen — the fields are straightforward and each step is labelled clearly.
Inside your signed-in dashboard, go to Account then select Verification. Any required document uploads are listed there with the status of each one — Not Submitted, Under Review or Verified. If a document has been rejected, the reason is shown alongside it and you can re-upload directly from the same screen.