Mobile / Live
88up collects and stores only the information needed to run your account, process transactions through bKash, Rocket and Upay, and keep your session secure. This policy tells you exactly what we hold, why we hold it, and the steps you can take to review or correct it.
We collect information in three ways: directly from you when you register or update your account, automatically when your device connects to our platform, and from payment confirmation records tied to your bKash, Rocket or Upay wallet. Registration data includes your name, contact details and account credentials. Payment data includes transaction references and wallet identifiers — we do not store full wallet PINs or card numbers. Device data covers browser type, operating system, session timestamps and approximate region. We use this information to verify your account, process withdrawals and deposits, respond to support requests and detect unusual access patterns. We do not sell your personal data to third parties. We may share data with payment processors for transaction verification or with regulatory bodies where disclosure is required by applicable law. Your use of this platform and the applicability of this policy depend on your local law and eligible regions. If you access 88up from a jurisdiction where online account services are restricted, you do so at your own responsibility. We review this policy periodically; material changes are notified through your registered contact details.
Transaction references from bKash deposits and withdrawals are stored against your account record for verification and dispute purposes.
Rocket wallet identifiers used during payment are retained in your transaction history, visible in your signed-in account area.
Upay payment confirmations are logged in your account wallet record and are available for your review from the transaction history section.
Not every interaction on or around the 88up platform falls within this policy. Understanding the boundary helps you know which requests to direct to us and which belong with a third party. We are responsible for data collected and processed directly through this site. We are not responsible for data practices on external sites you reach by following a link from our pages.
Login sessions, account settings, password changes and session history are fully within this policy. We hold and manage that data and you can request a review at any time through our support route.
Deposits and withdrawals processed via bKash, Rocket or Upay generate records we hold on our side. The payment gateway provider holds its own separate record governed by its own policy.
Pages, game lobbies and promotional notices published on 88up are covered. We control what is shown here and the data collected while you browse it within your authenticated session.
Game studios, external analytics tools or linked sites have their own data policies. We do not control those practices and this policy does not extend to them.
You have specific actions available to you regarding the personal data we hold. You can ask us to confirm what data we have on your account, request a correction if a detail is wrong, or ask us to explain why a particular piece of data was collected. Requests are handled through our published support route — send the request from your registered contact detail so we can verify it belongs to your account. For payment record queries involving bKash, Rocket or Upay transactions, include the transaction reference shown in your account wallet history to help us locate the correct entry. We aim to acknowledge requests promptly and provide a substantive response within the timeframe required by applicable law in your eligible region. We cannot process a request we cannot verify, so always contact us from the email or number registered to your account.
Open the transaction history section in your signed-in account to see payment records, session timestamps and the data fields we hold against your profile.
Navigate to account settings to update contact details. For corrections to identity data, contact our support team with your account reference and the detail to be changed.
Send your question via our published support channel. Include your account reference. We will confirm receipt and direct your query to the relevant team handling data matters.
Where removal is permitted under applicable law in your eligible region, submit a written request through support. We will explain what can be removed and what must be retained for legal or payment-record purposes.
If you have a question about this privacy policy, want to request access to your data, or need to report a concern about how your information has been handled, use the contact routes published on this site. Always contact us from your registered account details so we can verify your identity before discussing account-specific data. Availability of support routes depends on your region and local access conditions.
Open the support section from your signed-in account dashboard. Use the contact form there for all privacy-related requests. Include your account reference in the message.
Send your privacy query to the email address shown in the Contact Us section of this site. Write from your registered email so we can match the request to your account record.
The live chat route, where available in your region, can be used to raise a privacy question or ask how to submit a formal data request. An agent will direct you to the correct process.
We apply access controls to limit who inside our organisation can view personal account data. Session cookies are used to keep you authenticated during a visit and are cleared when you log out or close the browser. Persistent cookies may be set for preference and session-history purposes; you can manage cookie settings through your browser. We retain account data for as long as your account is active and for the period required by applicable financial and legal obligations after account closure. Payment references tied to bKash, Rocket or Upay transactions are kept for the retention period required under applicable rules in your eligible region. If you believe your account data has been accessed without your authority, contact us immediately through the support route so we can review session logs and take appropriate steps.
Internal access to personal data is restricted by role. Not every team member can view your account details — only those handling account verification, payment processing or support queries have access.
We use session and preference cookies. You can adjust or clear cookies at any time through your browser settings. Removing session cookies will log you out of your account.
We keep your data while your account is open and for the legally required period after closure. Payment records, including bKash and Rocket transaction references, are retained for the period required by applicable rules.
When we make a material change to this policy, we notify you through your registered contact detail before the change takes effect. Continued use of the platform after notification means you have seen the update.
These questions reflect what account holders most commonly ask about how we handle personal data, payment records and account security. If your question is not covered here, contact us through the support route shown on this site.
We collect your name, contact details and account credentials at registration. Once you transact, we also hold payment references from bKash, Rocket or Upay. We do not store wallet PINs. All collected data is described in the full policy above.
Yes. Open your signed-in account area and check the transaction history and profile sections for the data we hold. For a formal data access request, contact us via the published support route from your registered email or phone number.
Payment references are stored to verify transactions, handle disputes and meet applicable retention requirements. We do not share those references with third parties except the payment processor needed to complete or verify the transaction, or where required by law.
We do not sell personal data. We share data only with payment processors to verify transactions and, where required, with regulatory or legal bodies. Game studio providers listed in our lobby do not receive your personal account data.
Contact us through the support route using your registered account details. Include your account reference and the specific data to be corrected or removed. We will confirm what can be actioned under applicable law in your eligible region.
We retain data for the period required by applicable financial and legal rules after account closure. Payment records, including those from bKash, Rocket or Upay transactions, are held for the legally required retention period. We delete other personal data once that period ends.