Mobile / Live
88up operates under a defined policy framework that sets out your rights, our obligations and the conditions that apply to your account. Access to our platform depends on your local law and eligible region — review this page before you proceed.
Our policy applies to every account interaction on this platform, including how we collect and store information, how we handle account records, and what we expect from you when you use our services. We do not make eligibility claims on your behalf — it is your responsibility to confirm that access is permitted under your local law and within your eligible region before opening or operating an account. When you complete a deposit through bKash, Rocket or Upay, a transaction record is created and held within your account wallet. That record is part of our data retention obligations and may be referenced in any account query or dispute. We keep transaction logs to support account integrity and to respond accurately when you raise a question about your account history. Our policy is written in English and the English version takes precedence in any dispute over interpretation. We reserve the right to update the terms at any time; the version published on this page at the time of an event is the version that applies to that event. If a material change is made, we will make the updated terms accessible through the same page path. Continued use of the account after a policy update constitutes acceptance of the revised terms.
Not every aspect of your experience falls under a single policy document. This section clarifies what is covered, what sits outside this policy and where the boundary lies between our obligations and those of third parties.
Login, registration, session activity and any action taken while signed in to your 88up account fall within the scope of this policy. The conditions here govern how we process your account data and how you are expected to use your credentials.
All deposits and withdrawals processed through supported payment rails — including bKash, Rocket and Upay — are covered by this policy. Transaction records, dispute windows and wallet correction requests are all handled under the terms set out here.
The game content, sports markets, promotional notices and static pages you view on this platform are covered by our content terms. These terms govern how content is displayed, what rights we hold and what restrictions apply to copying or redistributing it.
Payment processors, game studios and any external links accessed from this site operate under their own separate terms. We are not responsible for the policies of third-party providers, and their terms are outside the scope of this document.
You hold several meaningful rights in relation to your account and the data associated with it. These are not abstract provisions — each one corresponds to a step you can take through your account or through our support route. If you believe a record is incorrect, you can raise a correction request by contacting our support team with the relevant account details and the specific record in question. We will review the information and respond with either a correction or a written explanation of why the record stands. For transaction-level queries involving bKash, Rocket or Upay, including disputed amounts or missing wallet credits, include your transaction reference number so we can match it to our internal logs accurately and without delay. Account data requests, policy questions and withdrawal record queries all follow the same support path — open the contact section and select the relevant query type.
Your account history and transaction logs are accessible from the account section once you are signed in. Check your wallet activity for bKash, Rocket or Upay entries and compare them against your own records before raising a query.
If your registered name, contact details or wallet information is inaccurate, submit a correction request through the support route. Attach any documentation that supports the change so we can process it accurately.
If any clause in this policy is unclear or you want to understand how a specific condition applies to your account, contact us in writing. We will respond with a plain-language explanation tied to the relevant section.
For all account matters covered by this policy, the support section is the correct starting point. State your account reference, describe the issue clearly and include any supporting transaction details so we can respond with the right information.
Policy queries, account correction requests and data questions should be directed through the routes published on this site. We do not accept verbal commitments — all policy communications must go through a documented channel so there is a clear record on both sides.
Open the chat window from any page while signed in. State that your query is a policy or account-rights matter so it is routed to the right team. Include your account reference and any relevant transaction ID from your bKash, Rocket or Upay wallet.
Send your policy question or correction request to the support email address shown in the contact section of this site. Written correspondence creates a traceable record, which is useful for account-level disputes or data correction requests.
The help section on this site contains published policy summaries and common account-rights questions. Check there first — if your answer is not covered, escalate through live chat or email with your account reference attached.
Our approach to data, account security and retention is built around the principle that your account record belongs to you and we hold it in trust. Here is how each area is managed.
We collect only the account and transaction data needed to operate your account, process payments through bKash, Rocket and Upay, and respond to your support queries. We do not sell account data to third parties. Retention periods apply to transaction records and are aligned with our operational and dispute-resolution needs.
Cookies on this site are used to keep your session active, remember your account preferences and measure how pages are used. You can review cookie settings through your browser controls. Disabling certain cookies may affect how your account session behaves, particularly on mobile.
Your login credentials and linked wallet details — including any bKash or Rocket number on file — are treated as confidential. We will never ask for your password through a support channel. If you suspect unauthorised access, contact us immediately through the live chat or email route published on this site.
To request a change to your account data, update your registered payment wallet or query our retention policy for your records, use the email support route. Include your account reference and describe the specific change or question so we can respond with the right action without unnecessary back-and-forth.
These questions address the most common points raised about user rights, data handling and account obligations under this policy.
Access to 88up and the applicability of this policy depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you. We do not make eligibility determinations on your behalf.
Sign in and check the account section first — your transaction history is visible there, including bKash, Rocket and Upay entries. If you need a formal record for a dispute or external purpose, submit the request through the email support route with your account reference included.
Check the transaction status in your mobile wallet app first. If the deduction shows on your wallet but the credit is missing from your account, contact support through live chat or email and provide the transaction reference number. We will match it against our payment logs and respond with a resolution.
Yes. If your name, contact details or linked wallet number is recorded incorrectly, raise a correction request through the email support route. Attach supporting documentation where relevant. We will confirm the correction in writing or explain why the existing record is maintained.
Updated terms are published on this page. The version live at the time of any account event is the version that governs that event. Continuing to use your account after a change is published means you accept the updated terms. We do not send individual notifications for every revision.
Third parties such as payment processors and game content studios operate under their own terms. Our policy governs your account on this platform only. For any dispute involving a third-party service, you may need to contact that provider directly through their own published channels.