Mobile / Live
These Terms & Conditions set out the rules that govern your account on 88up — covering how you access the platform, how transactions are processed through bKash, Rocket, and Upay, and what actions we may take if these terms are not followed. Access and eligibility depend on your local law and the eligible regions we serve.
By opening and using an account on 88up, you confirm that you have read and accepted these Terms & Conditions in full. They apply each time you log in, place a transaction, or interact with any part of the platform — whether you are accessing the sportsbook, the slot lobby, or the live casino tables. These terms form the complete agreement between you and 88up. Where there is a conflict between a promotional notice and these terms, the terms take priority. Transactions processed through bKash, Rocket, or Upay are subject to both our platform policy and the conditions set by those payment services — we do not override what those services require on their end. We may update these terms when platform rules, regulatory guidance, or local conditions change. When we do, we will post the revised version here and, where material, we will give you notice through your registered account. Continued use of the account after a revision constitutes acceptance of the updated terms. If you do not accept a revision, you should stop using the account and contact support to close it. Availability of this platform and these terms is subject to your local law and the eligible regions we cover.
bKash transactions fall under our payment policy and the terms bKash applies to its own service. We do not modify bKash's own conditions but we do record each transaction reference on your account.
Rocket transfers processed through your account are logged with a reference number. That reference is your record — keep it, as it is what our support team uses to locate the transaction in a dispute.
Upay deposits and withdrawals follow the same logging practice. Each transaction is timestamped in your account history so you can cross-reference it against your Upay app record at any time.
These Terms & Conditions cover everything that happens within your 88up account and the services directly operated by us. They do not extend to third-party sites you may reach through external links, nor to the independent rules of payment providers like bKash, Rocket, or Upay. Understanding the boundary matters — your rights under this policy begin the moment you log in and end at the edge of our platform.
These terms govern how you open, maintain, and close your account on 88up. Login credentials, session activity, and any account-level action you take — such as updating contact details or requesting a withdrawal — fall within this policy's scope.
Deposits and withdrawals processed through bKash, Rocket, or Upay are covered by our transaction policy as far as the 88up platform is concerned. The payment provider's own terms apply separately on their side of the transfer.
Game content supplied by studios such as Microgaming, Habanero, PG Soft, and others in our lobby is governed by these terms where your account is involved. Content licensing between those studios and us is a separate commercial matter outside this policy.
Any service not directly operated by 88up — including external payment apps, affiliate sites, or third-party verification tools — operates under its own terms. We are not responsible for the conditions or conduct of those services.
These terms are not only obligations — they also establish what you can ask of us. If you believe a transaction record in your account is incorrect, you have the right to raise that with our support team and request a manual review. Correction requests should include the transaction reference shown in your account history, which is the same reference tied to your bKash, Rocket, or Upay record on their end. You can review your full account history at any time by logging in and navigating to the transaction section — no request to us is needed for that. If you want to update personal details such as your registered contact number or email address, that option is available in your account settings; where verification is required, the account page will tell you exactly what to submit. Finally, if you disagree with a policy decision we have made about your account, the first step is to contact support with the account reference and a clear description of the issue. We will respond through the same channel you used to contact us.
Your full transaction history is visible in your logged-in account. Every bKash, Rocket, and Upay entry carries a reference number you can match against your own payment app record without contacting us.
Update your contact number, email, or other registered details in the account settings section. Where a verification step is required before a change takes effect, the page will describe exactly what to submit.
If a deposit or withdrawal does not appear as expected, contact support with the transaction reference from your account history. Include the date and the payment method used — bKash, Rocket, or Upay — so the team can locate the record quickly.
If any section of these terms is unclear in how it applies to your account, reach out through the support route and ask for a specific explanation. We will respond in plain terms about what the policy means for your situation.
If these Terms & Conditions raise a question you cannot resolve by reading them, reach out through one of the contact routes below. When you write in, include your account reference and a clear description of the policy point you are asking about — that way we can give you a direct answer rather than a general one.
Open the chat window from your logged-in account page. Provide your account reference and the policy section you are asking about so the agent can pull up the relevant record and respond directly.
Send your query to the support email address published on the Contact page of this site. Include the transaction reference if your question involves a bKash, Rocket, or Upay payment entry in your account.
Logged-in accounts have access to a message centre where you can raise a policy query and track the response. All correspondence is stored there so you have a clear record of what was said and when.
Our approach to these Terms & Conditions is grounded in what is visible and checkable in your account. We keep transaction logs tied to every bKash, Rocket, and Upay entry, and those records are accessible to you at any time without a support request. Account security settings — including session management — are controlled through your account page, and we encourage you to review them whenever you access the platform from a new device. Cookies used on this site are disclosed in our Cookie Policy, which is linked in the site footer. If you want to know how long we retain your account data or what we do with it, that detail is set out in the Privacy Policy — also in the footer. For any policy change that affects your account materially, we will communicate through your registered contact detail before the change takes effect.
Every bKash, Rocket, and Upay transaction processed through your account is logged with a timestamp and reference. You can access that history from the account section without raising a support request at any point.
Session controls are available in your account settings. If you notice a login from a device you do not recognise, the account settings page is where you manage that — change your credentials there and contact support if you need further action taken.
How long we hold your account data and what we do with it is published in our Privacy Policy, linked in the site footer. These Terms & Conditions do not override or repeat that policy — read both documents to understand the full picture.
When we revise these terms in a way that affects your account, we notify you through your registered contact before the revision takes effect. Minor clarifications may be made without prior notice but are always dated on this page.
Below are the questions we hear most often about how these Terms & Conditions work — what they cover, how they change, and what you can do when something is unclear.
You agree to these terms when you first open your account. Continued use of the account means you accept whatever version is currently published here. You do not need to accept them again at each login unless we issue a revised version that requires fresh consent, in which case your account page will prompt you.
If a revision to these terms is not acceptable to you, stop using the account and contact support to close it. We will process the closure and any pending eligible withdrawal in line with the terms that were in effect at the time of your request. Access and eligibility depend on your local law and eligible regions.
Yes, in so far as those transactions pass through your 88up account. The reference number for each bKash, Rocket, or Upay entry is recorded in your account history. The payment provider's own terms apply separately on their side and we do not override those conditions.
Your transaction history is already visible to you in the account section at any time — no formal request is needed. If you need a specific record for a dispute or query, contact support with the transaction reference and the date, and we can confirm the details held on our side.
Go to account settings while logged in and locate the contact details section. Make the change and follow any verification step the page requires before it saves. If the option is not available there or a verification step is failing, reach out to support through live chat or the message centre with your account reference.
Contact support through live chat or the account message centre. Include your account reference, the date of the decision, and a clear description of why you think it does not align with these terms. We will review the record and respond through the same channel you used.